JOBS AT ARU

Development Administrator – Australian Rugby Foundation
(Part-time – 2 days a week Parental Leave cover for a nine-month period)

The Australian Rugby Foundation (ARF), the national foundation for Rugby in Australia, is seeking applications for the position of Development Administrator. The Foundation’s goal is to ensure the next generation of young Australians, regardless of their circumstance or background, can benefit from the transformative experience of a life-long association with Rugby.

Reporting to the Executive Director of the Australian Rugby Foundation (ARF), the Development Administrator is responsible for managing ARF special projects, assisting with member and donor servicing and providing administrative support to the ARF, together with the day to day running of the department.The Australian Rugby Foundation (ARF), the national foundation for Rugby in Australia, is seeking applications for the position of Development Administrator. The Foundation’s goal is to ensure the next generation of young Australians, regardless of their circumstance or background, can benefit from the transformative experience of a life-long association with Rugby.

The role is responsible for:

  • Assist with the development and adherence to good practice of commercial and fundraising initiatives.
  • Assistance with the identification and development of intelligence around potential contributors and members and maintain donor database.
  • Ongoing Engagement and Stewardship - High level of customer service when handling requests and inquiries from internal and external customers, representing the foundation in a positive and professional manner.
  • Assist in the maintenance of operating procedure documents to support department activities and increase productivity.
  • Process all forms of donations and commitments through the Foundation database, generating records and receipts.
  • Work with the finance department to maintain financial files and reports, and prep for audit and tax returns.
  • Management of agreed donor accounts to maximize relationships and ongoing engagement
  • Assist with the marketing & communication’s strategy and branding
  • Special projects, event assistance and project management as required
  • Work with social media to keep website information up to date
  • Maintain ARF calendar and share reminders of key dates.
  • Provide administrative support to the ARF and perform other duties as required.
  • Management of grants.

Required:

  • Exceptional communication and interpersonal skills
  • Strong ability to manage relationships and an ability to establish and maintain strategic partnerships-successfully ensuring a mutually beneficial relationship
  • Ability to manage multiple projects over multiple time-horizons simultaneously.
  • Highly effective oral and written communication skills and a strong attention to detail.
  • Good level of acumen related to marketing and brand development.
  • Ability to work effectively with a range of internal and external stakeholders.

As the ARF is a donor centric organization some work outside of normal business hours (e.g. donor events and test matches) may be required from time to time.

To apply please send your CV and a cover letter supporting your application to Rachel.Buckling@rugby.com.au.

To discuss the role in more detail please contact Rachel Buckling, Manager – Human Resources on (02) 80055528. Applications close 27th April 2017.

Australian Rugby Union is an Equal Opportunity Employer and is committed to improving employment opportunities for Indigenous Australians.

Team Leader, Customer Engagement – Australian Rugby Union

The Australian Rugby Union, the national body of rugby in Australia and home to the Qantas Wallabies, is seeking applications for the position of Team Leader, Customer Engagement.

The Customer Engagement Team is the front line of the ARU and the central communication point, focusing strongly on customer service delivery. It is responsible for building relationships with our fans and clients and representing the ARU in a positive and professional manner.

The Team Leader, Customer Engagement role will play an integral role in the implementation and ongoing development of the Australian Rugby Union’s customer engagement strategy. Primarily responsible for working with all members of the rugby community to enhance their overall experience and knowledge of Australian Rugby Union programs, initiatives and activities.

The role is responsible for:

  • Maintaining a detailed knowledge of ARU’s range of products and services, including Wallabies, Super Rugby, Sevens, NRC & Community Rugby.
  • Delivery of the Wallaby 1st Membership program, including retention/recruitment activities, seat allocation, processing tickets, distributing member packs, hosting member events.
  • Working collaboratively with all internal departments such as ticketing, licensing, hospitality, media, marketing, community rugby and with other external product owners.
  • Managing all inbound communication from customers and stakeholders. This includes collecting customer information, documenting interactions and recommending products and services according to the client’s needs.
  • Providing a proactive and consistent level of customer service by creating cases in the Customer Relations Management System (CRM) to manage workflow, escalate, reassign to other departments or individuals and monitor through to completion.
  • Resolving product or service problems by determining the cause of the problem, explaining the best solution, actioning the solution and following up to ensure the problem is resolved and the customer is satisfied with the outcome.
  • Managing and maintaining the database ensuring all records are accurate and complete, and coordinating multiple online systems such as Rugbylink, Salesforce, Memberlink and the learning management system.
  • Providing ongoing technical support to Super Rugby and State Union clubs across the country.
  • Developing and maintaining a current library of system support user guides and fast fact documents.
  • Ensuring all outbound automated responses generated by phone and email are up to date with relevant branding, messaging and copy.
  • Seeking guidance, assistance and training to ensure all customer service and administration tasks are completed at a satisfactory level.
  • Providing regular feedback and input to the Manager, Customer Engagement regarding customer engagement policies and procedures to ensure the ongoing improvement and effectiveness of the customer engagement strategy.

Required:

  • Exceptional communication skills
  • Experience in a customer services role
  • Strong attention to detail
  • Ability to manage competing demands
  • Ability to build and maintain relationships with a diverse group of stakeholders
  • Strong computer literacy with the ability to work with and easily adapt to technology applications
  • Proficiency with Microsoft Office suite, particularly Microsoft excel.

Desirable:

  • Experience in a membership or ticketing role
  • Tertiary qualification in business, sports management or similar
  • An understanding of the Australian sports marketplace
  • Knowledge and understanding of the game of rugby union
  • Previous experience with Salesforce or other CRM system.
  • Previous experience with Memberlink or other membership system.
  • Previous experience with RugbyLink or other sport/competition management system.

To apply please send your CV and a cover letter supporting your application to Rachel.Buckling@rugby.com.au.

To discuss the role in more detail please contact Rachel Buckling, Manager – Human Resources on (02) 80055528. Applications close 14th April 2017.

Australian Rugby Union is an Equal Opportunity Employer and is committed to improving employment opportunities for Indigenous Australians.

Athlete Management System – Intern 2017 - Australian Rugby Union, St Leonards

Australian Rugby Union (ARU), the governing body of Rugby in Australia and home to the Qantas Wallabies and Qantas Sevens teams has an exciting opportunity for an Athlete Management System Intern.

Reporting to the ARU Athlete Management System (AMS) Project Officer, the successful candidates will attain invaluable experience in the management and delivery of the AMS for the elite rugby teams operating within Australian Rugby, including the Wallabies, the 5 domestic Super Rugby Franchises, National Men’s and Women’s Sevens, Australian U20s and Development Pathway programs. The AMS provides a critical function for High Performance using quality and usable data to monitor athletes and provide decision support for athletes, coaches, scientists / clinicians and management.

This unique opportunity is for a promising sports science student, to actively participate in a high-performance sport environment on a part-time basis – two half days per week is desirable, dependent on individual schedule.

Key Areas of Learning:

  • To assist the ARU Athlete Management System (AMS) Project Officer to ensure the successful implementation of the ‘Athlete Management System’ across Australian Rugby’s elite teams.
  • Supporting the ARU Athlete Management System (AMS) Project Officer work closely with members of the Sports Science and Sports Medicine group to develop efficient and effective systems and frameworks to enhance elite success within Australian Rugby elite programs.
  • Liaise with end users of the data to ensure that data emanating from the system will provide decision support for athletes, coaches, scientists / clinicians and management.
  • Assist in the quality assurance of data.
  • Day to day support to users of the Athlete Management System

The Successful Applicant will have:

  • Final year undergraduate or post-graduate degree in human movement studies, physiotherapy, health sciences or related area, with strong academic record
  • High level of competence with MS Excel and experience with data management
  • Previous experience using the ARU’s AMS service provider; ‘Smartabase’ (desirable).
  • Excellent computing skills
  • Knowledge and understanding of technologies used in sport science and strength & conditioning (e.g. GPS, HR monitoring, force plate analysis).
  • Be proactive and self-motivated, with great communication skills
  • Demonstrated knowledge and understanding of the principles of data collection and data management within databases
  • Demonstrate ability to work collaboratively and effectively as a member of a team.

If you have passion and drive, team commitment, strong attention to detail and are a quick learner this is an outstanding opportunity for you.

To apply please send your CV and a cover letter supporting your application to Rachel Buckling at Rachel.Buckling@rugby.com.au. Closing Date: Friday, 3rd March 2017.

Australian Rugby Union is an Equal Opportunity Employer and is committed to improving employment opportunities for Indigenous Australians.

Performance Analysis Internship 2017 - Australian Rugby Union - St Leonards

Australian Rugby Union (ARU), the governing body of Rugby in Australia and home to the Qantas Wallabies and Qantas Sevens teams has an exciting opportunity for a Performance Analysis Intern.

Reporting to the ARU High Performance Analyst, the successful candidates will attain invaluable experience in the management, analysis and presentation of rugby performance information. This unique opportunity is for promising performance analysts to actively participate in a high-performance sport environment on a part-time basis - three days per week is desirable, dependent on individual schedule, including flexibility and reliability to support weekend fixtures and tasks at various parts of the year.

Key responsibilities and areas of learning will be:

  • Management and administration of ARU’s footage repository.
  • Analysis Administration using our analysis software, SportsCode (timelining, stacking, databasing).
  • Coding, analysis and reporting on Rugby (teams, players, referees) using Sportscode.
  • Producing quantitative reports using Excel.
  • Assisting during U20 and Wallabies camps in Sydney.
  • Administration of Analysis for national competitions, in particular - NRC 2017.
  • Innovation projects.

The successful applicant will have:

  • Post grad or final year undergraduate studying sports performance or sports science.
  • Excellent knowledge of Rugby Union essential.
  • High level of I.T. skills with Mac OS experience preferred.
  • Previous exposure to analysis systems desirable.
  • Camera experience desirable.
  • Creative, proactive, self-motivated individuals.

If you have passion and drive, team commitment, great verbal and written communication skills, strong attention to detail and are a quick learner this is an outstanding opportunity for you.

To apply please send your CV and a cover letter supporting your application to Rachel Buckling at Rachel.Buckling@rugby.com.au. Closing Date: Monday, 22nd January 2017.

Australian Rugby Union is an Equal Opportunity Employer and is committed to improving employment opportunities for Indigenous Australians.

 

The successful candidate of our inaugural internship in 2016 has recently progressed to a full time roll as Performance Analyst with the Australian Women’s 7s team.